Frequently asked questions

Three distinct directions on the Professional plan and above, two on Starter. Each one is presented in context on stationery, signage and a screen so you can judge it as a brand rather than as a drawing.

Yes. We supply press-ready artwork with correct bleed, crop marks, CMYK conversion and a PDF/X export, and we will liaise with your printer directly if it helps.

Often that is the easiest brief we get. Send the guidelines and we will work inside them, flagging anything that will not hold up in a format the document did not anticipate.

We do. We work to your manufacturer's template, or we will request one on your behalf and build the artwork around it.

Adobe Illustrator, Photoshop, InDesign and Figma. Source files are supplied in whichever of those suits your team.

Positioning, a primary logo and its variants, colour system, typography, a graphic language, application examples and a written guideline document your team can follow without us.

Typically five to eight weeks for a single-market brand. Multi-brand or regulated sectors take longer, and we will say so in the scope before you commit.

We support naming as part of a strategy engagement, including shortlisting and initial availability checks. We are not trade mark attorneys and will tell you when to speak to one.

No, but we will prepare the artwork in the formats the UK IPO requires and recommend an attorney if you need one.

Then we keep it. A lot of our branding work is building the missing system around a logo that was doing all the work on its own.

MP4 H.264 as standard, plus ProRes masters on request. Every edit is delivered in the aspect ratios you need: 16:9, 9:16, 1:1 and 4:5.

For explainers and commercials, yes, and we sign the script off before animation or editing begins. For vlog and podcast content, we edit what you send.

Yes, burned-in or as an SRT file, in English as standard. Other languages are quoted per project.

We licence tracks from commercial libraries and pass the licence to you. If you have a preferred library or an existing licence, we will use that instead.

Google Drive, Dropbox, WeTransfer or a shared folder we set up for you. For large ongoing volumes we usually create a dated folder structure and you drop files in.

Every edit gets a grade. On retainers we build a LUT for your brand so everything you publish matches.

Single projects start at £490. Monthly plans start at £1,190. Everything is quoted in writing before work begins, and the number does not move unless the brief does.

Projects are 50% upfront and 50% on delivery. Monthly plans are billed at the start of each cycle.

Bank transfer, card and direct debit for UK clients. International clients can pay by transfer or card in GBP.

Only stock assets, licensed fonts and print production, which we always quote separately and only buy with your written approval.

Design concepts land in three to five working days. Standard edits and single assets turn around in 48 hours.

Yes, same-day turnaround is included on the Business plan and available elsewhere at a surcharge agreed in advance.

A named project manager, plus direct access to the designer or editor on your account. No ticket queue.

We are in London on GMT/BST and hold hours that overlap with clients in Europe, the Gulf and North America.

You do. Full ownership transfers to you on final payment, including source files, and we will confirm that in writing on request.

Only if you agree. Plenty of our work stays unpublished at the client's request and that is never a problem.

Vector logos in AI, EPS, SVG and PDF; raster in PNG and JPG at multiple sizes; video in MP4 with masters on request; print in PDF/X.

Unlimited inside the agreed scope. If a revision changes the brief, we requote before doing the work rather than after.

Thirty days of free minor edits, and we keep your project files archived for at least three years in case you need something reissued.

Routinely. Send yours over or use ours.